FAQ

Important Note: We currently deliver products in India only. We service orders from Monday to Saturday in a week. In case of any delay, our agent will inform you on a priority basis. You can call us on 7065116811 (Open 12 Noon – 6 PM, Monday – Saturday).

Is Medicines Mall™ a pharmacy?
No, it is an online market place for all healthcare services and products.

Is Homoeo Nurture a pharmacy?
Yes, it is, and Homoeo Nurture also helps you connect to the nearest partnered pharmacy that can fulfill your order. We partner with verified pharmacies.

So, how will I place my products?
Simply select your products on homepage www.medicinesmall.com and `Add to Cart` and proceed with `Place Order`.
For existing customers – Just log in with your username and password, to recall saved shipping address.
For New customers – Enter the Shipping address therein and proceed.
Select your Payment option and proceed with instructions on payment gateway. On completion of payment process, an order confirmation will follow by email and SMS and tracking details will be sent on dispatch of order.

How can I `Re-order` an earlier placed Order?
It is very simple. Just `Login` from homepage using your credentials, click on `My Account` tab, which is located on the top of the page. Here you will find the complete list of last transactions. Press `Re-order` against Order required to be placed again.
All the products will automatically be selected and displayed in Shopping Cart. Click `Place Order` and proceed with the payment process.

What is “My Points” and how to use it?
Points can be used to get discounts (5% to 42%) on products. Each point is equivalent to ₹1. On the top of the cart/checkout page you will find “Apply Discount” button, click on it to apply the discount.

What is “My Wallet” and how to use it?
My Wallet amount is actual amount, which can be used to pay for the order. On the checkout page, you will find the “Pay by wallet” option. Click on the checkbox to use “My Wallet” cash for the payment. Click on (i) icon to get more information.

Is Cash-On-Delivery available?
Yes, COD facility is available pan-India.

Why do the prices of product vary?
Product prices vary by geographical location and the 3rd party sites, which are selling them and often change on a day to day basis due to regulations and distributors. The prices listed on our site act as guidance and help you understand if you are paying the right price for your products.

Why are there multiple pages for the same product?
The same product often comes in different strengths, usually indicated by potency weight. Further, they come in different packs, aimed at the frequency of usage. It could also be possible because the same product is listed on more than one 3rd party sites. Please check for the correct version of the product specified by your doctor.

How can I report an error in the product information page?
You can click on the “Report Error” link on any product page and send us the correct information. Our pharmacists will then validate your request and edit the information.

I am having problems ordering through your website. What can I do?
It does happen once in a while that security setting on your browser changes on its own. Please ensure that the browser you are using is up-to-date. If you are still experiencing difficulties, please try using a different browser or a different computer/device.
In case the problem persists, contact our Customer-Care team immediately at contact@medicinesmall.com describing the problem.

My Credit card details are not being accepted. What’s wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to contact our Customer-care contact@medicinesmall.com to assist you with the same.

Where can I check my order status?
You will receive regular SMS & Emails about your order. You can also track your order by logging in. If there is any delay or change in your order, our customer care will call and inform you.

What is your cancellation policy?
Cancellations are allowed only till the product is not shipped from our warehouse. Orders once shipped cannot be canceled. Please contact our Customer-Care team immediately at contact@medicinesmall.com to assist you with the same.

How long does it take to receive a refund of Cancelled/ Non-Available product?
We will process your refund within 3-10 business days of our confirmation, as this involves inter-banking refund procedures which do take little time.
All refunds (except for COD) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer’s name (as given in “billing name” at time of purchase).

What is your return policy?
We accept returns if the product provided to you does not match your order, or if the product has passed its expiry date. Please check your orders at the time of delivery and report any return request before you pay our delivery personnel.

Can I also order through E-mails?
Yes, we accept only bulk orders of doctors through email. You can send the list of products, your full address, contact number and valid prescription to contact@medicinesmall.com. We will then process the order and send you a confirmation.

How can I pursue partnerships & business development opportunities with Medicines Mall?
Please contact us at contact@medicinesmall.com. Ensure that your subject line is ‘Business Development’ for faster reverts.

How do I know the products delivered are authentic?
The product is being supplied directly by the vendors, which are authorized distributors of the brands, associated with us and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered.

What if the product is received in damaged condition upon delivery?
Do not worry, we strongly recommend you to open the courier upon delivery of the product, and if you discover that the product is received in broken/damaged condition, do not accept the courier and when you receive a wrong product, immediately notify our Customer Care team at contact@medicinesmall.com, we will refund, or send a replacement product, depending on your preference.

How can I Track my order?
Your order tracking details is updated to you by email and SMS immediately on dispatch of order with tracking website link of courier through which the parcel is sent. If you are having trouble reading the emails or if you haven’t received any update, please get in touch with our Customer Care at contact@medicinesmall.com immediately.

How much time does it take for Delivery?
We deliver even a Single bottle anywhere in India. We normally dispatch orders within 48 hours on working days from the date of order and it can take up to 10-15 Days from the time of dispatch to deliver a consignment, through Courier as per their normal delivery period depending on the delivery location.

How do I change my shipping address after my order has been placed?
Changing Shipping Address is possible only till the product is not shipped from our warehouse. Please contact our customer care contact@medicinesmall.com to assist you with the same. Please do not modify shipping address in payment gateway page, as the change information is not intimated to us by payment gateway.

Does buying any product need a valid prescription of doctor?
To the best of our knowledge, buying any homoeopathic or ayurvedic product doesn’t need a prescription but if there is any such specific requirement related to a particular product, we will inform you to send us prescription at contact@medicinesmall.com before placing your order.

Why am I redirected to Amazon, Flipkart or such similar 3rd party websites of healthcare products / services from MedicinesMall.com?
We are advertising 3rd party healthcare products / services on our website, so that the buyer can find all needed products / services at one place and then will be redirected to the 3rd party sites for making payment to purchase.