Yes, it is, and Homoeo Nurture also helps you connect to the nearest partnered pharmacy that can fulfill your order. We partner with verified pharmacies.
Simply select your products on homepage www.medicinesmall.com and `Add to Cart` and proceed with `Place Order`.
For existing customers – Just log in with your username and password, to recall saved shipping address.
For New customers – Enter the Shipping address therein and proceed.
Select your Payment option and proceed with instructions on payment gateway. On completion of payment process, an order confirmation will follow by email and SMS and tracking details will be sent on dispatch of order.
It is very simple. Just `Login` from homepage using your credentials, click on `My Account` tab, which is located on the top of the page. Here you will find the complete list of last transactions. Press `Re-order` against Order required to be placed again.
All the products will automatically be selected and displayed in Shopping Cart. Click `Place Order` and proceed with the payment process.
MM Cash can be used to get discounts (5% to 35%) on products. Each MM Cash is equivalent to ₹1. On the top of the cart/checkout page you will find “Use MM Cash” button, click on it to apply the discount.
My Wallet amount is actual amount, which can be used to pay for the order. On the checkout page, you will find the “Pay by wallet” option. Click on the checkbox to use “My Wallet” cash for the payment. Click on (i) icon to get more information.
Product prices vary by geographical location and the 3rd party sites, which are selling them and often change on a day to day basis due to regulations and distributors. The prices listed on our site act as guidance and help you understand if you are paying the right price for your products.
The same product often comes in different strengths, usually indicated by potency weight. Further, they come in different packs, aimed at the frequency of usage. It could also be possible because the same product is listed on more than one 3rd party sites. Please check for the correct version of the product specified by your doctor.
You can click on the “Report Error” link on any product page and send us the correct information. Our pharmacists will then validate your request and edit the information.
It does happen once in a while that security setting on your browser changes on its own. Please ensure that the browser you are using is up-to-date. If you are still experiencing difficulties, please try using a different browser or a different computer/device.
In case the problem persists, contact our Customer-Care team immediately at [email protected] describing the problem.
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to contact our Customer-care [email protected] to assist you with the same.
You will receive regular SMS & Emails about your order. You can also track your order by logging in. If there is any delay or change in your order, our customer care will call and inform you.
Cancellations are allowed only till the product is not shipped from our warehouse. Orders once shipped cannot be canceled. Please contact our Customer-Care team immediately at [email protected] to assist you with the same.
We will process your refund within 3-10 business days of our confirmation, as this involves inter-banking refund procedures which do take little time.
All refunds will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer’s name (as given in “billing name” at time of purchase).
We accept returns if the product provided to you does not match your order, or if the product has passed its expiry date. Please check your orders at the time of delivery and report any return request before you pay our delivery personnel.
Yes, we accept only bulk orders of doctors through email. You can send the list of products, your full address, contact number and valid prescription to [email protected]. We will then process the order and send you a confirmation.
Please contact us at [email protected]. Ensure that your subject line is ‘Business Development’ for faster reverts.
The product is being supplied directly by the vendors, which are authorized distributors of the brands, associated with us and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered.
Do not worry, we strongly recommend you to open the courier upon delivery of the product, and if you discover that the product is received in broken/damaged condition, do not accept the courier and when you receive a wrong product, immediately notify our Customer Care team at [email protected], we will refund, or send a replacement product, depending on your preference.
Your order tracking details is updated to you by email and SMS immediately on dispatch of order with tracking website link of courier through which the parcel is sent. If you are having trouble reading the emails or if you haven’t received any update, please get in touch with our Customer Care at [email protected] immediately.
We deliver even a Single bottle anywhere in India. We normally dispatch orders within 48 hours on working days from the date of order and it can take up to 10-15 Days from the time of dispatch to deliver a consignment, through Courier as per their normal delivery period depending on the delivery location.
Changing Shipping Address is possible only till the product is not shipped from our warehouse. Please contact our customer care [email protected] to assist you with the same. Please do not modify shipping address in payment gateway page, as the change information is not intimated to us by payment gateway.
To the best of our knowledge, buying any homoeopathic or ayurvedic product doesn’t need a prescription but if there is any such specific requirement related to a particular product, we will inform you to send us prescription at [email protected] before placing your order.
We are advertising 3rd party healthcare products / services on our website, so that the buyer can find all needed products / services at one place and then will be redirected to the 3rd party sites for making payment to purchase.