Important Note: We currently deliver products in India only. We service orders from Monday to Saturday in a week. In case of any delay, our agent will inform you on a priority basis. You can call us on 7065116811 (Open 9 AM – 9 PM, Monday – Saturday).
What is Medicines Mall?

Medicines Mall is a leading online store specializing in homeopathic medicines. We offer a wide range of high-quality homeopathic remedies, providing customers across India and globally with easy access to effective healthcare solutions.

How can I place an order on Medicines Mall?

Placing an order on Medicines Mall is simple and convenient. Search the item and browse our website, select the needed products, add them to your cart, and proceed to checkout. Follow the easy steps to provide the necessary information and complete your purchase.

For existing customers – Just log in with your username and password, to recall saved

shipping address.
For New customers – Enter the Shipping address therein and proceed.

Select your Payment option and proceed with instructions on payment gateway. On completion of payment process, an order confirmation will follow by email and tracking details will be sent on dispatch of order.

Is it safe to order medicines online from Medicines Mall?

Yes, it is completely safe to order from Medicines Mall. We prioritize the safety and well-being of our customers. All transactions are securely processed, and we adhere to strict privacy and data protection standards.

What payment methods are accepted by Medicines Mall?

Medicines Mall accepts various payment methods for your convenience. You can pay using credit/debit cards, wallet, net banking, UPI, and other online payment options.

Does Medicines Mall deliver to all locations in India?

Yes, we deliver our homeopathic medicines to all locations, covering 29000 pincode across India. Our efficient logistics ensure timely and reliable delivery to your doorstep.

Are the homeopathic medicines sold on Medicines Mall genuine?

Absolutely. We source our products from reputable manufacturers and suppliers, ensuring that only genuine and high-quality homeopathic medicines are offered on Medicines Mall.

What if I receive damaged or expired products?

Your satisfaction is our priority. If you receive damaged or expired products, please contact our customer support immediately. We will initiate the necessary steps to replace or refund your order.

How can I reach Medicines Mall customer support?

For any queries, concerns, or assistance, please email our customer support team at [email protected] or call or WhatsApp us at +91-7065116811. We are here to help you with any issues you may encounter.

Is Medicines Mall™️ a pharmacy?

Yes, it is an offline pharmacy as well as an online market place for all healthcare services and products.

Is Cash-On-Delivery available?

No, we accept only prepaid digital payment.

Why do the prices of product vary after placing the order?

Product prices vary due to MRP change by manufacturers during manufacturing of different batches of the same product, and often change on a month on month basis. Sometimes, we get old stock from the distributors of lesser MRP and refund extra paid amount by you, and sometimes new batches are procured with increased MRP, so we request extra amount from you before dispatch. The prices listed on our site act as guidance and help you understand if you are paying the right price for your products.

Why are there multiple pages for the same product?

The same product often comes in different strengths, usually indicated by potency weight. Further, they come in different packs, aimed at the frequency of usage. Please check for the correct version of the product specified by your doctor.

How can I report an error in the product information page?

You can click on the “Report Error” link on any product page and send us the correct information. Our pharmacists will then validate your request and edit the information.

I am having problems ordering through your website. What can I do?

It does happen once in a while that security setting on your browser changes on its own. Please ensure that the browser you are using is up-to-date. If you are still experiencing difficulties, please try using a different browser or a different computer/device. In case the problem persists, contact our Customer-Care team immediately at [email protected] describing the problem.

My Credit card details are not being accepted. What’s wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to contact our Customer-care [email protected] to assist you with the same.

Where can I check my order status?

You will receive regular Emails about your order from us and from our shipping partners. You can also track your order by logging in. If there is any delay or change in your order, our customer care will call and inform you.

What is your cancellation policy?

Cancellations are allowed only till the product is not packed in our warehouse. Orders once packed cannot be canceled. Please contact our Customer-Care team immediately at [email protected] to assist you with the same.

How long does it take to receive a refund of Cancelled/ Non-Available product?

We will process your refund within 3-10 business days of our confirmation, as this involves inter-banking refund procedures which do take little time. All refunds will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

What is your return policy?

We accept returns if the product provided to you does not match your order, or if the product has passed its expiry date, which doesn't happen because of our strict packaging norms to check every detail before dispatch. Please check your orders at the time of delivery, make a continuous video of opening the box and bringing the items out in front of camera and report any return request with the video proof.

Can I also order through E-mails?

Yes, we accept only bulk orders of doctors through email. You can send the list of products, your full address, contact number to [email protected]. We will then process the order and send you a confirmation.

How do I know the products delivered are authentic?

The product is being sourced directly by the vendors, which are authorized distributors of the brands, associated with us and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered.

What if the product is received in damaged condition upon delivery?

Do not worry, we strongly recommend you to open the courier upon delivery of the product, make a continuous video of opening the box and bringing the items out in front of camera and report any damage request with the video proof, immediately notify our Customer Care team at [email protected], we will refund, or send a replacement product, depending on your preference.

How can I Track my order?

Your order tracking details is updated to you by email immediately on dispatch of order with tracking website link of courier through which the parcel is sent. If you are having trouble reading the emails or if you haven’t received any update, please get in touch with our Customer Care at [email protected] immediately.

How much time does it take for Delivery?

We deliver even a Single bottle anywhere in India. We normally dispatch orders within 48 hours on working days from the date of order and it can take up to 3-7 Working Days from the time of dispatch to deliver a consignment, through Courier as per their normal delivery period depending on the delivery location.

How do I change my shipping address after my order has been placed?

Changing Shipping Address is possible only till the product is not packed in our warehouse. Please contact our customer care [email protected] to assist you with the same. Please do not modify shipping address in payment gateway page, as the change information is not intimated to us by payment gateway.

Does buying any product need a valid prescription of doctor?

To the best of our knowledge, buying any homoeopathic or ayurvedic product doesn’t need a prescription but if there is any such specific requirement related to a particular product, we will inform you to send us prescription at [email protected] before placing your order.